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FAQs about Purchasing

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Purchasing Information: Back to Top
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Alternatively you may call 0800 093 9491 (+44 1438 812553 outside the UK).
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and this is calculated automatically (as are shipping charges), once you have selected your country during checkout.
We accept credit card payments in Pounds Sterling, Euros & US Dollars. If you are shopping from outside these areas, place your order and your credit card company will convert the transaction to your own currency or to US Dollars. We accept Visa, Visa Delta, Mastercard, JCB, Maestro and Solo.
Visa/Delta Visa JCB Maestro Mastercard Solo
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Alternatively you may choose to provide your credit card details separately (i.e. by 'phone, fax or post), or request an invoice and pay by cheque before the items are shipped. Cheques must be in UK Sterling or Euros drawn on a UK bank. (See Terms & Conditions.)
Existing business customers or account holders may pay against invoice following delivery in UK sterling or Euros. (Call us on 0800 093 9491 or 0845 890 4866 to set up an account).
 
We process your order right away and we will normally send your order to you in 2 - 7 business days . International orders are generally received in under 10 days.
Items are delivered by Royal Mail Special Delivery FREE in the UK, while items are delivered by Swiftair or FedEx to delivery addresses outside the UK for which shipping charges apply.
If you decide that this is the wrong item for you, you may return it intact within 14 days and receive a full refund or a credit against another course of your choice, providing the seals on any CD-ROMs remain unbroken, (see Terms & Conditions).
Settlement of outstanding balances is due 14 days from date of invoice, by credit card, UK Sterling or Euro cheque payable to WISE.CO.UK, or bank transfer. Interest at 2% per month or part thereof is charged on overdue accounts.
For full details of our terms & conditions, how to make purchases, payment methods, refund policy, guarantees and complaints procedures, please see our Terms & Conditions Page
 
Security & Privacy Back to Top
All credit card transactions are handled by our secure payment handler - WorldPay. The credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach the WorldPay computers. They are not held in clear text on any web site.
If you lose the connection and your transaction is incomplete, we do not hold your card details, but your goods should still be in your shopping cart. Just go to the checkout and start the billing process again. You will not be charged twice for the same item and in the unlikely event that it appears that you have ordered the same item twice, we will contact you first to make sure.
wise.co.uk does not disclose buyers information to third parties. Cookies are used on our shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. You may request a copy of the information we hold about you, or ask us to modify or delete it.

Privacy Policy


Page updated on 4 May, 2008
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